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Have a question, need support, or want to explore a partnership? Send us a message and we'll get back to you within 1 to 2 business days.
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Response Time
We typically respond within 1 to 2 business days, Monday through Friday.
Before you write
When will contractors contact me about my project? ⌄
Contractor responses typically start soon after you post a project, separately from support messages sent through this page. If you have not heard from a matched contractor, send us a note or email [email protected] and we'll look into your match right away.
Can I get support in French or Spanish? ⌄
Support is available in English, French, and Spanish, the same languages the site itself runs in across Canada and the United States. Write to us in whichever language you prefer and we'll reply in kind.
How do I report a problem with a contractor? ⌄
Issues with a hired contractor are best raised as a dispute from your project dashboard, which starts our free mediation process under the NeedReno Promise. For anything urgent or unusual, email [email protected] with your project details and we'll take it from there.
I have a billing question. Where do I start? ⌄
Billing questions usually resolve fastest from the Billing section of your contractor dashboard, where every subscription and lead-fee invoice is available as a PDF. If something still looks wrong, email [email protected] from your registered address and include the invoice number.