Hire with confidence. Every pro verified, every project backed.

What does "verified" actually mean?

Before a contractor can receive a single lead, we check their business licence, confirm active liability insurance, verify government ID, and review their work history. Only approved contractors appear in search results or receive your project details. Verification is manual: our team reviews each application rather than rubber-stamping it. It is also ongoing, since profiles carry reviews from real projects arranged through NeedReno, so a pro who treats homeowners badly cannot hide behind a one-time badge.

What happens if my project goes wrong?

Open a dispute from your dashboard and our team steps in to mediate between you and the contractor. Most problems turn out to be communication problems, and a neutral third party can often get a stalled project moving again. If mediation cannot save the relationship, we re-match you with another verified pro at no charge, and the outcome affects the original contractor's standing on the platform. Keep notes, photos, and messages as your project runs; they make disputes much faster to resolve.

Does the re-match cost me anything?

No, re-matching is free and unlimited for homeowners, like everything else on NeedReno. The platform is paid by contractors through subscriptions and lead fees, never by you. That funding model is what makes the Promise workable: we have no commission riding on any particular contract, so when a dispute arises our only interest is getting your renovation back on track with a pro who will finish the job properly.

Do you handle my payment to the contractor?

Never. You always pay your contractor directly and keep full control of your money; NeedReno does not process, hold, or take a percentage of project payments. We recommend a written contract with a milestone-based payment schedule, and caution against releasing large deposits up front. Paying as verified stages complete is the single best protection a homeowner has, and it works precisely because your money never sits with a middleman.

How do I open a dispute?

Disputes start from your dashboard: open the project, choose the dispute option, and describe what happened with dates plus any photos or messages that support it. Our team reviews the file, contacts both sides, and works toward a resolution, whether that means finishing the work, adjusting the scope, or parting ways. There is no fee at any stage. The earlier you raise a problem, the easier it is to fix, so do not wait until a small issue becomes a stalled site.

Does the Promise cover the quality of the work itself?

The Promise is verification, mediation, and free re-matching, not an insurance policy or a workmanship warranty. Warranties on labour and materials come from your contractor and belong in your written contract, so ask every pro what they guarantee and for how long before hiring. Where NeedReno helps is in making bad outcomes less likely (verified, reviewed pros) and less painful (mediation and re-matching when things stall), while your contract and the contractor's insurance cover the work itself.

Are the reviews on NeedReno real?

Reviews come from homeowners whose projects were arranged through the platform, not anonymous drive-by ratings. That connection to a real matched project is what makes them worth reading: reviewers actually hired the contractor for actual work. Contractors cannot pay to remove or bury negative reviews, and ratings feed directly into matching priority, which gives every pro a durable incentive to treat each project well.